Verify Email address

keweiherkeweiher MemberPosts:1Learner I
edited December 2018 inHelp

Hi everyone,

I have a problem to verify my email. I received an mail and confirmed the email, but I never get a second mail to verify. Then I tried to resend the verification email, but also I didn't reveided an email.

Can anybody help me? What should I do?

Thanks!

Kerstin

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Answers

  • Thomas_OttThomas_Ott RapidMiner Certified Analyst, RapidMiner Certified Expert, MemberPosts:1,761Unicorn

    There might be a lag on the verification system. Has it cleared up now?

  • Nils_WoehlerNils_Woehler MemberPosts:463Maven

    Hi Kerstin,

    I checked the system and there are two accounts. One is verfied and one is pending. I assume you have solved the problem already?

    Best,

    Nils

    sgenzer
  • x16105231x16105231 MemberPosts:1Contributor I

    hello,

    the time has lasped for me to verify my email, can you resent please.

    regards

  • sgenzersgenzer Administrator, Moderator, Employee, RapidMiner Certified Analyst, Community Manager, Member, University Professor, PM ModeratorPosts:2,959Community Manager

    hello@x16105231- unfortunately posting here will not get you very far. This is a community help forum.:)I'd recommend going to the contact page://www.turtlecreekpls.com/us/contact-us/


    Scott

  • tdeavertdeaver MemberPosts:1Contributor I

    I'm not getting the verification email. When I sign in, the email verification screen pops up with the following message and I'm not getting the confirmation emails. I've checked all possible folders but no email.

    "We've sent a confirmation email to[email protected]. Click on the confirmation link in the email to activate your account.
    If you can't find an email from[email protected], please check your Spam and Junk mails.

    You can alsoresend the verification email."

    I've clicked the "resend the verification email"link several times over the last couple of days, it says"Success: Verification email is on the way!", and still no verification email.

    Is there somene that can check to see where the process is getting lost?

  • sgenzersgenzer Administrator, Moderator, Employee, RapidMiner Certified Analyst, Community Manager, Member, University Professor, PM ModeratorPosts:2,959Community Manager

    嗨@tdeaverI'm sorry you're having trouble with your email verification. Please start a chat session either here on the community or on//www.turtlecreekpls.com/They will be able to take care of you!

    Scott

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