Blocked Account

jungmannova_ivajungmannova_iva MemberPosts:2Contributor I
edited December 2018 inHelp

I was trying repeatedly to log in to my account and I cant (probably tried to write wrong password sometime), I have tried to change my password few times but still am unable to get access to my account. There is a problem that in a few months my educational license will expirate and I cant download a new version without getting into my account first.

Could some of you help me unblock it?

Thank you for your help

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Answers

  • sgenzersgenzer Administrator, Moderator, Employee, RapidMiner Certified Analyst, Community Manager, Member, University Professor, PM ModeratorPosts:2,959Community Manager

    hello@jungmannova_iva- for account issues such as this, please start an online chat with one of our experts on our main website//www.turtlecreekpls.com

    Scott

  • jungmannova_ivajungmannova_iva MemberPosts:2Contributor I

    Hello Scott,

    I am now feeling a bit stupid, I went to the main website, then went to "Support" (because I couldnt find contacting someone right away) and then I clicked on "Chat", but it redirected me back to Rapidminer Community where I cant contact anyone directly, just post something.

    Just how am I supposed to start chatting with an expert?

    Thanks

    Iva Jungmannová

  • sgenzersgenzer Administrator, Moderator, Employee, RapidMiner Certified Analyst, Community Manager, Member, University Professor, PM ModeratorPosts:2,959Community Manager

    Hello Iva -

    No worries at all:)Here's how to chat with someone to get help with your account:

    Screen Shot 2018-07-26 at 11.49.28 AM.png

    Scott

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